![]() ![]() But I’ve been impressed by Valve’s active warranty support with a number of my RMA claims resolved as “advanced replacements” where the new product was shipped before the faulty product was returned.ĭespite the loss of VR time and frustration over long delays in receiving new parts, overall the sheer sense of presence and immersion provided by Index is unlike anything else currently available on the consumer market, and for that reason alone I have stuck with my Index. I’m currently on my 7 th left Index controller and 6 th right Index controller which informs me that controller issues have not yet been resolved. I lost about 1/3 rd of the past year waiting on replacement parts. But yes, there have been many problems since launch including replacement of the headset, tether, controllers, and ear speakers. I’m not going to get bogged down by talking about RMA claims as it’s not the focus of this article. This article looks at some of the different modifications I’ve experimented with during the past year to improve the fit of my Index headset, Index controllers and Index ear speakers, as part of what I like to call my Re-Index project. I wish the Valve Index a very happy 1 st birthday, with reports of new Indices being shipped to customers as fast as they can make them! It’s hard to believe it’s already been a year since I received my Valve Index PCVR kit on launch day, June 28 th 2019. ![]()
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